Citadel Immigration Lawyers Ltd (the ‘Firm’) takes data protection seriously. Safeguarding the privacy of clients and website visitors is important to us. We are a private limited company registered in England and Wales (Company No. 9154748), regulated by the Office of the Immigration Services Commissioner (OISC No. F201400906). Our office is at Unit 16, Elite House, 70 Warwick Street, Birmingham, B12 0NL. Citadel Immigration Lawyers Ltd is the data controller.
This privacy policy explains how we use personal information we may collect when you visit www.citadellawyers.com (the ‘Website’), instruct us, or contact us. It also explains our use of cookies and how to contact us if you have queries about how we use your personal information. By using the Website or our services you indicate that you understand and accept that your personal information may be used as described below.
Information we collect and how we use it
When you access or sign up to any of the Firm’s services — including enquiries, newsletters or consultations — we may collect and process personal information such as your name, address, telephone number, email address, IP address and other information relating to you. The categories of personal data we process include general personal data (identity details, contact details and personal financial data) and, where voluntarily provided, special categories of personal data.
We will store and use your personal information for purposes such as administering and maintaining our relationship with you; providing services or information you request; complying with our professional and legal obligations; and auditing usage of the Website. Your information will not normally be disclosed to third parties except where that is necessary to fulfil our obligations to you, to engage barristers or other third parties on your matter, or where we are obliged or permitted to do so by law.
When your file is open, personal data is processed because it is necessary in relation to the purpose for which it was collected. We only retain personal information for as long as necessary for those purposes and in line with our retention policy.
Your rights
You have a series of rights under data protection legislation over how your personal data is used, including access, rectification and erasure in specific circumstances. We may not always be able to agree with the exercise of such rights where your personal data must continue to be processed for legal or professional reasons. You may also complain to the Information Commissioner’s Office (https://ico.org.uk), which regulates the processing of personal data, or seek a judicial remedy.
Links with other websites
This Privacy Policy only relates to the Website. Any links from the Website to other websites are provided for your convenience and do not imply endorsement by us of the content, the provider, or the way that your personal data is managed on those sites.
Transferring your personal data out of the UK and EEA
To deliver services to you, it is sometimes necessary for us to share your personal data outside the UK/EEA — for example with service providers located outside the UK/EEA; if you are based outside the UK/EEA; or where there is an international dimension to the services we are providing. Where we do so, we will take steps to ensure appropriate safeguards are in place.
Security
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
Contact
If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@citadellawyers.com or write to Citadel Immigration Lawyers Ltd, Unit 16, Elite House, 70 Warwick Street, Birmingham, B12 0NL.